Hi, I’m Sara.
I’m a multi-disciplinary researcher who uses human-centric design practices, operational excellence, and strategic insights to design great experiences for people at work.
I’ve had the opportunity to weave together disparate insights from a wide range of experiences. I started my professional career with Teach for America, learning how to distill complex information into engaging and accessible experiences. I transitioned that experience into designing and implementing processes and workflows at Neverware, small ed-tech company as their first head of account management and support. I’ve been at Asana for four years, first as a customer success manager and now running operations for our customer success and support departments. Here, I get to combine my love of technology, user research, and customer empathy to create great outcomes for our employees.
I graduated with a masters in learning, design, and technology from Stanford, a multi-disciplinary program that combines human-centered design, learning sciences and human-computer interaction.